Frequently asked questions
Can't find your answer? Chat with us on WhatsApp or write to support@toolslab.co.uk. We reply 24/7.
Is this a shared account?
No. A shared account is one login used by several people, so everyone sees each other's chats and the password can change without warning. A ToolsLab seat or plan is on your own email: you log in yourself and nobody else uses your login. The one exception is clearly labelled as a ready-made account.
Is the seat really on my own account?
Yes. We add the email you enter to a Claude Team or ChatGPT Business workspace we manage, or upgrade your own account for tools like Cursor. You log in with your own email, and your chats and files stay yours.
How fast will I get access?
Most orders are delivered within 1 hour of your payment being verified. We email the invitation or upgrade to each seat email. Accept it promptly and check your spam folder if you don't see it.
Can I buy from outside Bangladesh?
Yes. Prices are in US dollars and delivery is by email, so it works wherever you are. Most international customers pay with USDT (BEP20) or Binance Pay.
How do I pay?
USDT (BEP20 network only), Binance Pay, bank transfer, bKash or Nagad. You send the exact amount shown on your order page, then paste the transaction ID. Your order is confirmed once we verify it.
Why is the price lower later in the month?
Monthly team seats run to the 1st of the next month. Claude Team Premium is ৳6,000 on the 1st and ৳100 less every day after that. Other monthly plans are prorated to the 1st. The exact price and end date are shown before you pay.
What if my seat stops working?
Message us any time (24/7). Every seat is covered for its entire paid period, and we give you a free replacement for the rest of it, usually within a few hours and at most within 24 hours. A replacement is not a refund: see the refund policy below.
Does it renew automatically?
No. We remind you before your end date, and you renew only if you want to. If you don't renew, access is removed on the end date.
Can I buy seats for my whole team?
Yes. Add one email per seat in a single order. 5+ seats get 5% off, 10+ seats 10% off. Volume discounts and codes don't stack; the bigger one applies.
When does an annual plan start?
Annual and other fixed-term plans run for the stated term from the day you place the order. The end date is shown on the product page before you pay.
Can I get a refund?
There is no refund on our products. Claude: No refunds on Claude. Claude is unstable right now, so if a seat stops working we replace it, but we never refund it. ChatGPT: 50% refund if your ChatGPT account or organisation is disabled. In every other case there is no refund. We replace a seat that stops working. If we can't deliver your order at all, you get a full refund of that order.
Is ToolsLab part of Anthropic or OpenAI?
No. ToolsLab is an independent reseller based in Dhaka, Bangladesh. We are not affiliated with, endorsed by or sponsored by Anthropic, OpenAI or any other tool provider.