Refund & Warranty Policy
Refunds: the short version
There is no refund on our products.
- Claude Team: no refund at all, in any case. Claude is unstable right now, which is why we sell it with this disclaimer. If your seat stops working we replace it, but we do not refund it.
- ChatGPT Business: a 50% refund of the amount you paid for the affected seat only if your ChatGPT account or organisation is disabled. In every other case there is no refund.
- Everything else we sell: no refund. We replace it if it stops working.
Replacement
Every seat is covered for its entire paid period (a monthly seat until its end date). If it stops working during that time:
- Contact us any time (24/7) on WhatsApp or at support@toolslab.co.uk with your order number.
- We give you a free replacement seat for the rest of your paid period, usually within a few hours and at most within 24 hours.
A replacement is not a refund, and it does not restart your period.
ChatGPT: when the 50% refund applies
Only when OpenAI disables your ChatGPT account, or the organisation (workspace) your seat is in, and we cannot or do not replace it. The refund is 50% of what you paid for that seat. It does not apply when you leave the workspace, change your mind, enter the wrong email, or break OpenAI's rules or our Terms.
Before delivery
If we cannot deliver your order at all, you get a full refund of that order. Once a seat is delivered, the rules above apply.
Not covered
- Access removed because you broke the tool provider's rules or our Terms.
- A wrong email entered at checkout (we'll help move it once, free, if the seat hasn't been used).
- Leaving the workspace yourself, or changing your mind after delivery.
- Sharing a personal seat with others.
- Claude being slow, limited, unavailable or unstable.
How refunds are paid
Where a refund is due, it is paid within 3 business days to the same method you paid with. For crypto, we pay to the same network and address type.